Complaints

At AJB Restructuring and Insolvency Limited we aim to provide the highest standards of service to our clients and operate to the professional standards which you have a right to expect.

If you are dissatisfied with the services you are receiving, please contact the engagement partner disclosed in the Letter of Engagement. We will carefully consider any complaint we receive and, if we believe that we have given a less than satisfactory service, we will take all reasonable steps to put it right.

If you remain unsatisfied, a complaint relating to an IPA authorised (i.e. licensed) insolvency practitioner’s regulated work must be channelled through a common Complaints Gateway hosted by the Insolvency Service. If the complaint is within the scope of the complaints system it will then get passed to the IPA for further enquiry.

Complaints to the single Complaints Gateway may be made either by:

• calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 9am to 5pm), or
• completing and emailing the online complaints form on the Insolvency Service website
• https://www.gov.uk/complain-about-insolvency-practitioner
• completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.